The 6 Must Have Restaurant POS Features that Help Grow Your Business
A fully-functioning and reliable point of sale (POS) system is often the lifeblood behind a successful restaurant. With so many applications and important functions in both front of house and back office operations, it’s imperative to choose a system with the optimal restaurant POS features to suit your business. When selecting your next restaurant POS, or upgrading to a new one, keep these must-have features in mind in order to make the best decision for your business with the greatest ROI:
1. Ease of Use
The last thing that you want is a system with complicated restaurant POS features that aren’t user-friendly. It can add on significant time when it comes to training and could potentially lead to costly errors if your staff can’t operate it easily and quickly. Not to mention it could affect your customer service if there are delays when paying for meals. You should look for a system that makes training easy and effective, comes with shortcut keys for fast processing, and has an intuitive management screen for quick menu and staff changes.
Making changes from any terminal, no matter where you are, is a feature most merchants have come to expect today, especially with the emergence of cloud-based POS. However, it’s a good idea to look for a provider that offers that functionality without sacrificing the reliability of a hardwired internal network.
2. Multiple Price Levels
Whether it is Happy Hour, Wine Wednesday, Ladies Night, or any other occasion of your choice, specials and promotions are integral to your business. Any solution worth its salt will have restaurant POS features that allow you to have multiple price points for individual items. In order to leverage sales during historically slow periods, restaurants need the ability to change pricing during specific days, hours, or events.
3. Fully Integrated EMV
Ever since the liability shift, it is more important than ever before to protect both your business and customer data. With fully-integrated EMV payment processing, you can reduce your liability of chargebacks, and increase your customer’s sense of security. Additionally, your restaurant POS features for payment processing should include both chip-card and near field communication (NFC) for payment through Apple Pay, Google Wallet, etc. For restaurants looking to get involved in the booming delivery business, EMV at-the-door is vital to protecting your customer’s and your business data.
4. Lightning Speed Responsiveness of Software Processing Power
When it comes to the restaurant business, especially those in quick-service, bar, and night club environments, time is money. Customers have little patience for software that slows down the checkout process. Long lines, slow technology, and complicated POS systems can all deeply affect your bottom line. Any system you use should have restaurant POS features with line-busting capabilities. Look for platforms that take up very little space and can perform at optimum speed, even on a computer that meets only the bare-minimum system requirements for an operating system such as Windows 7+.
Additionally, look for a POS that keeps historical data in the background, so that each day is started with a fresh index file. Pay close attention to how the software platform is written. Platforms written from the ground-up in C++ or the like (not modularized or reliant on a web-browser), not fully reliant on Windows drivers or applications will help to eliminate hardware stuck spooling data or software crashing.
4. Consolidated Data Reporting
For any business that has multiple locations, consolidated data reporting is one of the most important restaurant POS features. Multi-store reporting should come from one central location. Your POS should provide you with the ability to communicate data directly to third-party providers such as payroll exports, accounting software integrations, food vendors, inventory managers, and the like. Centralized reporting can also provide you with deeper insight into the performance of your business with each location, and allows you to streamline important back office processes across all locations.
4. Superior Redundancy
One of the most detrimental effects a restaurant can experience is the loss of important data from outages or technical issues. When looking for a POS, choose a provider that stores system data to a local file server, as well as other backup file servers, in addition to the cloud. It’s also important to look for restaurant POS features like offline mode, where you can maintain functionality even when the network goes down.
Look for a POS software provider with a local database structure, as well as PA-DSS v3.2 validation to store encrypted cardholder data. Then, if you need to be in offline mode, you can still operate at full capacity without customers or merchants ever knowing any different.
You May Need More:
Restaurant POS features can make or break a business, so it’s crucial to take time and research any POS system before selecting one for your business. While these features are important for any restaurant to have, it’s not all-inclusive, and each restaurant has specific needs that must be addressed. No matter what niche of the food service market you carve out, RPOWER Point of Sale systems are tailored to meet individual POS market demands through flexible and user-friendly design.
Learn more about RPOWER, for restaurateurs ready to take their business to the next level.